A & K Autos

I have taken my car to A&K several times before and have always received good and timely service. However, I text the garage a few weeks ago to get my rear brake pads changed, to which I was told was not a problem and was given a confirmed date and time to drop my car off, along with the price of the repairs. I dropped my car off this morning and was told to call the garage at lunch time to see if the repair was completed, which I did and was told my car had been serviced and there was a problem... I'll need my rear brake pads changed. I was very confused as this is what I originally asked for. I explained that a car service was not what I asked for and that I wanted my brake pads changing, and that I even had proof of the text messages, but I was spoken to in a very unprofessional and aggressive manner by Karen and accused of phoning up aswell as texting with regards to my repairs because I "definitely booked in for a car service." | was made to feel that it was my fault as Karen "had never had any issues in the 14 years she has worked there." I was asked to cover the cost of the oil, which I understand does cost, however this was not the service I asked for so refused to pay. I also have my car booked in for a service elsewhere so why would I pay for the service twice. If I was spoken to in a nicer manner, would have paid for the oil that was changed in my car to help the garage out. When I arrived later on to collect my car, Karen rushed me to pay for the repairs and didn't apologise for the way she had spoken to me or the confusion that was caused. I asked a question about the extra cost for the diagnosis due to having an electric handbrake (I know nothing about cars and repairs) and was looked at like I was stupid, and spoken to with an awful attitude. Unfortunately, I will not be using this garage again as I am now very wary about leaving my car with people that can't communicate, which is a shame as I have always had good experiences.
Apr 5th, 2023

Just had my Toyota Auris serviced by A and K for the first time. Very pleasant experience. Lovely people. Very reasonable prices. Will definitely use them again .
Mar 25th, 2023

They fixed an automatic gear box issue on my Dodge Nitro..updated a TCM, new files and tidied the wiring up.... Car runs like it used to... Always informed me on what was happening and very very reasonable in the price of the repair... Thank you so much...
Jun 24th, 2022

Service: General repairs & maintenance
Jun 1st, 2022

Sorted out a bent wheel and air con. Nice local garage , friendly front of house people . Very quick service and rang as soon as ready so had car back by mid morning.
Apr 10th, 2022