Novum Health Partnership

Used to be an OK GP for the area as I was able to get *some* appointments. As of Feb 23 they changed their booking system, now you don't know where you are in the phone queue, just and endless beep - you could wait for hours or days who knows. It's awful.
Feb 16th, 2023

Excellent Doctor, Dr. Grant. Explained everything very well. Treatment, side effects, and advice on checking back in 5 weeks time. Very polite ad respectful doctor. Sadly, he is leaving, Wish him the Very Best!
Feb 4th, 2023

Don't go here if you want to live. They prove daily they do not care one bit about their patients.
Dec 30th, 2022

Sep 28th, 2022

As a receptionist myself , I am a firm believer in the phrase its not what you say, its how you say it. I spoke to a receptionist this morning and her attitude and tone of voice was disgusting, weve all had bad days at work but never have I once had someone have to write a negative review about it. I felt as though I was being scolded/ barked at over a simple question, is that not the point of being a receptionist to answer any queries (within reason) that the public have. I will definitely be taking this further as this woman clearly hasnt had any training or disciplinary action within novum health, but its time. The voice machine says please respect our staff , as we wont tolerate any disrespectful behaviour what about respecting your patients?. I really do think the doctors and some receptionist at this practice are lovely as Ive been a patient for many years and recognise the voices of the receptionist who have also worked at novum health for years however this particular receptionist is simply horrible.
Sep 20th, 2022