Fine & Country Rugby

We were really impressed with the way Sam and Claire handled the sale of our home - the whole approach was so professional. Right from the start, we felt that you both had a such a good knowledge of the property market that our slightly quirky property didn't phase you at all. The marketing (particulars, video, social media) was a cut above what we were expecting and it really did the job. Communication throughout was great - it was an absolute pleasure to deal with you both. Thank you so much!
Mar 31st, 2023

As a small business owner I have had the good fortune of being used on a regular basis by Fine and Country in Rugby, to assist their clients with presale house repairs and decoration for many years. One of the main agents being Claire Heritage, who on multiple occasions, stands out for her professionalism in liaising between the vendors needs and the process of getting the property look its best for the marketplace. Her knowledge and expertise is a breath of fresh air in what is, a crowded field. When making the decision to downsize from my own property in the near future, Claire Heritage will without doubt, be my preferred agent choice.
Mar 22nd, 2023

We are marketing our property through Claire Herritage at fine and country and cannot praise her enough . We have had our sale fall through twice through absolutely no fault of Claire she has been professional throughout the process and extremely helpful , always answers calls /emails and if busy will always respond once free . This is the second property sold through fine and country and I would recommend them , especially Claire , to anyone . The negative review that Claire received from one of our previous potential buyers is totally unjust , he was the problem not Claire . Claire is now going above and beyond to sell our property so hopefully we will soon be able to move on .
Mar 16th, 2023

We were purchasing a house which Claire Heritage was marketing. At the open house it was a free for all, and she sat on her laptop, we waited until everyone left in order to speak about the house. Firstly, she kept us waiting for one week after offer was made although the Vendors confirmed they wanted to sell to us and not the other people she was trying to get to outbid us. From the start Claire did not manage this sale at all and it created a lot of issues along the way. Not to mention the fact that untoward things were going on; she recommended companies for Finance and SLDT only to find these companies were extortionate in costs compared to other companies. The upward chain had increased considerably and Claire did not mention this until we were due to exchange. Luckily, we found out some truths about the extortionate costs as mentioned above, then repairs which our survey had uncovered were going to cost a huge amount more than the quotes that were presented to us. The local school had a significant drop in rating by OFSTED which we suspect may have been known a couple of months prior by the Vendor and Claire, when we found out these irregularities we pulled out of the sale. Claire also ignored our communications to her numerous times. Not once did Claire try to solve the issues or speak with our Estate Agent to clarify things. We found her very unprofessional and we have since heard this from other people also. Based on this experience we would not buy a house marketed by Fine & Country
Feb 27th, 2023

Very unprofessional agency especially one of the partners name of Sam Funnell. I had to chase this man as he never returned my email. I missed the opportunity for an viewing as he failed on his side. He never informed me that the property was sold. Even the office. I will never do any type of property business with this agency. Very unethical. Very lazy. Per Sams message below I replied to you after the email stating we can view the property another day and Sam never replied. Per the email from you: Hi Angela Sadly our sellers arent available for viewings on Wednesday, let me know whether you are available on other days? Kind regards Sam Sent from Outlook for iOS I replied back to you stating any other day is fine with us. I still have this email in my inbox. I had to chase Sam today as the agency was closed per Christmas holidays. Per the email above you never stated you are taking off any time for that week. That is a lie. You should have been professional enough to reply. You were not! You are not professional enough to answer my phone calls but you do reply to this review. I left a message for you today and nothing. This is lazy and very unprofessional. I will never do business with you or agency. Just scammers!
Dec 27th, 2022