Johnsons The Cleaners

Jan 4th, 2023

I went to use the Hermes drop off point. The woman there couldn't give me clear instructions on how to use the machine (I don't think she knew to be honest). Which is fine, since they offer photo printing. So I asked to use the printer and she said they don't have one. Even though I was looking at it. I take comfort knowing that she will probably be replaced by a machine soon. Whilst they share the same level of charisma, at least the machine will be able to do its job. Service: Delivery
Nov 14th, 2021

Critical: Responsiveness
Nov 10th, 2021

First of all - I'd like to say that Leslie who works at this place is so kind and lovely. Even when she's extremely busy she's very helpful. 1 star I'm dedicating for the second lady working there. Unfortunately I don't know her name but it's not the first situation when she was treating me like a piece of...In the past I wanted to send my package and I've printed the label - it was in the form of photo (photo type of paper) and she said she will not scan it as its not on normal paper. She didn't even try. Obviously it was a big lie because since then I always print the labels as pictures and everything is fine. Today I've arrived 17:22 so 8 minutes before closing to send my packages. Everything was prepared, paid etc so all she had to do is just scan them. I understand it was just before closing time but still couple of minutes left. Obviously the moment I came through the door she told me she's closing and she will not do anything more. When I said it's literally one minute, she was still having her cheeky smile and said no once again. As I've mentioned before I do understand it was 8 minutes to close but then why closing time appears as 17:30? I also understand that everyone can have a bad day or that customers can be annoying but I'd never treat a client in this way. Especially when it's not the first time. I also heard more people complaining about that woman's behavior. I'm not the type of person who shares my negative reviews but today will be the first one.
Nov 4th, 2021

I have been using Johnsons for a longer time now and always found Lesley very helpful. I had a lost parcel with Hermes and Lesley went above and beyond to help. Parcel eventually turned up. I always find the service quick, simple and professional and would recommend to others as great way of saving money as cheaper and quicker than Hermes home delivery. First class dry cleaning service too. Service: Delivery
May 29th, 2021