Craven & Partners

Not had a problem with this doctors really other than been put on hold when you first get through for no reason. This morning we phoned for a rash on our four year old daughter. This surgery would not see her but asked us to send photos instead which is appalling to say the least.
Nov 21st, 2022

Tried to call to make an appointment. Over 200 times. Just engaged. I decided to call in and was greeted with nothing but attitude and stares from the ladies in reception. They offered me an appointment over 3 weeks from the date I asked. I said thats ridiculous and needed to see a doctor as I had waited with the problem for nearly 2 weeks to see if it would go away. It hasnt so now Im waiting for a call from one of the doctors to see if Im poorly enough to get help. I find it absolutely the most frustrating experience topped of by staff looking down their noses just because 3weeks is simply not acceptable.
Oct 31st, 2022

Every time I ring it is "line busy" ... I cant phone every minute because I'm at work all day, how can you expect to help people if you cant get through what so ever? I've been trying for months and everytime o phone 111 they just send me to my GP which I cant get through to, i also work the same hours as my GP so will have to book a day off of work to come in and make an appointment. I will just carry on being poorly
Feb 26th, 2022

Never able to contact, can't get through at all.
Nov 3rd, 2021

I have been a patient with Dr Eddy and Dr Craven from being a child. I am 47 now. I now have a family of 7 who are also patients since birth. I cannot praise them enough from the reception staff, admin staff, nurses and GPs. They have helped us through some very difficult times. One of my children has very complex needs and all I can say is they have been amazing with all of us. I have never had a problem being seen the same day if it is a genuine emergency. They may be difficult to get through to as they cover a massive area and phones are very busy but if you keep trying you will get through. Also when the Doctors do see you they are very thorough and listen to what you say. Many GPs will only deal with one issue. Our GPs take a more holistic approach and listen to what you are saying. As for the receptionists I have never experienced any rudeness but I have witnessed people being rude to them. They are only human and bend over backwards!!! They are all amazing and have given a fantastic service for most of my life. For all the staff - You deserve a medal. Many thanks...... Always!!!
Aug 2nd, 2022