Royal Mail Group Ltd

Id give 0 if was an option! Ebayer sent item first class Tues 28th. Now 5th April still not arrived! I tracked and just shows as whete posted from. I then tracked by RM tracking on telephone. It states received item. I then just spent 35 minutes in a queue to speak with someone. Apparently, they're supposedly short of staff and no deliveries today. However, there was a RM van drive up my street and park opposite, so I told them this. Lady explained that these items don't like new machines and have to be scanned by hand . So it takes 7-10 days. She said you should be told this when you post items. I said I've never been told. So basically, we're paying for a service we aren't getting, and they can't provide! Yet still hiking postage costs. No second or first, just when they can be bothered to deliver. She said fingers crossed it comes tomorrow. Ive registered a complaint as I cant even collect from sorting office as only open 8-10am! Ridiculous times.
Apr 2nd, 2023

Absolutely useless open a mere 2 hours 8-10am 5 days a week . No parking for customers and this is where my redirected mail goes 11 miles from my house . Appalling service by Royal Mail ! Get with the times like other couriers before you go into administration as your services are outdated and overpriced!
Feb 10th, 2023

It would be useful if they are open just 1 hour extra in the afternoon! 8-10am is not good enough!
Feb 5th, 2023

I work at this office
Oct 15th, 2022

Need proppa signs to see where your going went to the bit where all tha staff were working and a nice lady pointed the right way round
Oct 1st, 2022