New Court Surgery

I have had positive experiences both the last two times I have needed to see a doctor. Rang at 8:00. Appointment 10:00.
Apr 10th, 2023

I am so impressed with my surgery nothing is to much trouble. Staff are so helpful even in the difficult times they face. Any requests ive had have been dealt with exceptionally quickly, Well done to you all
Apr 2nd, 2023

Sadly it's an absolute shambles. I get seen by a nurse, told to book an appointment with a doctor for something important, and then when I try to book an appointment at reception I'm told they have no appointments for the future at all and tell me to call at 8am each morning. But when I call at 8am it's always engaged and I cannot get through until after 9am, at which point I'm told that all the new appointments have gone and to try again the next day at 8am. It seems to be set up so that only people with loads of free time to make calls or visit the surgery everyday will be able to get an appointment, but people who work or have kids are left stranded. On another occasion I took a day off work to receive a call back from a doctor specifically in the morning, only for them to call me in the afternoon when I was on a school run and I sadly missed the call. So I lost out on both work and the doctor, and had to start all over again.
Mar 24th, 2023

I have always found my experience with the staff answering the phones polite and helpful within their limits. It is difficult to get through but that is a sign of our times and likely the same at all surgeries. New Court has always managed to give me an appointment appropriate to my needs. My experiences with my GP have been excellent and I wouldnt want to be treated by anyone else.
Mar 23rd, 2023

It's impossible to get appointments. They say to call at 8am but the phone system doesn't even work. When you do eventually get through they will tell you to call on Monday and try your luck then. I know there is a greater demand in surgeons but even in comparison to other surgeries (having booked appointments for my parents and spoken to others about their experiences of their surgeries) New Court is pretty dire.
Mar 17th, 2023