Thames Jeep

Mar 24th, 2023

Jan 13th, 2023

NEVER AGAIN !!! Rude, clueless staff who thrive on ripping you off! It all started off when my Jeeps central locking stopped working. I was told by the the technician that the entire immobiliser system had to be replaced at a cost of 2600, which I agreed to. Had it fixed and got 2 new sets of keys. Drove home and problem started again! Took it straight back and was told that the battery was dead even though they were brand new keys. Key battery replaced, drove home and the problem still persisted. Took it back for a third time and was asked if I had sat or stood on the key! Eventually after numerous trips to and from this dealership, the problem was resolved. I hoped this would be the end of my nightmare but little did I know more was to come. 3 days post fixing the central locking issue my car illuminated an engine management light. Took it straight to them once again to be told it was a faulty mass air flow meter. Replaced at a cost of 600. Collected the car and driving home and surprise surprise, the engine management light had illuminated once again. Took it to them yet again to only be told that its an EGR valve which would cost 1000s! I decided to collect the car without replacing any parts as I had completely lost faith in this dealership to only be greeted with a defective headlight. Questioned the issue to only be told that the entire headlight assembly needed replacing at a cost of an additional 1200. Feeling robbed, baffled and confused, I decided to get a second opinion from an independent garage who told me that the issue was still indeed a faulty mass air flow meter. I am now completely out of pocket, my car had been returned to me with 1000s worth of damages and issues when I had initially walked in to replace a key. I am a key worker and had to rely on this car as my only mode of transport to support my patients. PLEASE I ADVISE YOU DO NOT GO TO JEEP TUMBRIDGE WELLS. They charge you unnecessarily, they dont know whats going on half the time, and they are a RIP OFF!!!!
Apr 25th, 2021

Recently had my Jeep taken there for service and MOT. Due to the age of my Jeep, it was due for a BIG service but as I hardly drive the car, I have been advised that a regular service would be sufficient. During the MOT, they had to replace my wipers as they were split, with a similar good wipers without the usual main dealers price. Overall, honest, thoughtful and reliable garage. Would go to them again.
Mar 19th, 2021

Great dealership and big thanks to Ian from the parts dept. Kept me updated on my order throughout and couldnt have been more helpful. Not my local dealer, but would go the extra distance to use them again in the future
Mar 4th, 2021