Martin & Co Tunbridge Wells Letting & Estate Agents

We had a great experience renting through Martin & Co. Stephanie really helped smooth things over when we were moving at quite a difficult time. She was incredibly considerate and kind at a stressful time. Thanks very much Stephanie!
Mar 6th, 2023

Brilliant service, could not have ask for a more professional service and welcoming attitude.
Mar 3rd, 2023

If i was to have posted this review at the beginning of our tenancy, the rating would be significantly higher. Unfortunately, during the end of our tenancy Tunbridge Wells Martin & Co have been absolutely awful. By law, if the landlord/agent is not renewing your tenancy, you must have written confirmation of this, which we never received, but were hassled to send our own email confirming we were moving out. There onwards, communication was sparse- with it taking up to a week to get a response, or at least follow up emails. No communication regarding viewings of the property, telling you the night before that there is a viewing and then no response to emails when you inform them this is not okay. They only contact you when THEY want something, never if you do. Multiple pre-existing issues with the property were promised to be resolved shortly after moving in- however were never fixed and are now being blamed on us, upon moving out. Zero regard for your personal situation, or what is suitable for you, forgetting people work full time and cannot be available to drop things off/take calls whenever Martin and Co want. Hugely upset with my final experiences with this agent, i would not recommend them due to their inconsiderate moving out/end of tenancy process.
Apr 14th, 2023

I had a faulty power shower and an issue with the cubicle doors. So I reached out the property management team who were kind enough to get these issues fixed promptly. A massive thank you to Cerys and Hayley from Martin and Cos Tunbridge Wells team in particular. Very professional and understanding. It is much appreciated.
Feb 27th, 2023

Both David and Andrea were excellent in providing support during the purchase of my property. David was quick to respond to any queries i had, as well as chasing up solicitors involved in this transaction. Andrea, helped sort out a rent agreement for me, whilst we dealt with a longer than usual sales process. I highly recommend them both, I am pretty sure i would not have completed this transaction without their help and expertise!
Jan 4th, 2023