Columbine Cleaners Ltd

Had a Mans Three piece suit a silk Gucci scarf and an Expensive dress cleaned.All items were New and worn once . This Dry Cleaners ruined all the items and so bad that they are all unwearable. From loads of pulls in the dress to what looks like the wrong cleaning solution or hot ironing process on the suit. It was done through a Waitrose store and I was unaware that it was Johnsons the cleaners in Tonbridge Never again would I use them , absolutely awful
Jan 4th, 2023

Always friendly and efficient what more could you ask for !
Nov 29th, 2022

Went in with my other half coz he needed his suit day cleaned for work; less than4 hours to get it sorted! So grateful for the rush they put on this, and the people in there were so warm and friendly. Defo will return.
Sep 27th, 2022

I got married on 15th July sadly my wedding dress had a small amount of red wine on it, It had splattered a little way down the dress. Family saw and doused it with a little white wine to try and control it and it worked to some degree, My dress was left with a small amount of pink staining. The next day (16th July) I took my wedding dress straight into Johnsons and was greeted by a man who had a little look at it for me. He confirmed looking at the label that he wasn't sure it could be dry cleaned and we agreed to do a light wash but try and treat the wine stain to get it out. I signed a disclaimer to say it's okay to do that, they said they were quite busy and that they will try get it done later that day. I left the dry cleaners got home and thought about it, I placed a call to johnsons a lady answered the phone i said to her my name and ticket number and told her NOT to wash the dress and to leave it as I'm going to call the dress shop that I brought it from to seek professional advice, she said okay thats fine call us back when you have spoken to them. I then phoned Isabella Grace Bridal shop where my dress was purchased and got advice from them, whilst I'm on the phone Johnsons tried phoning me, I call them straight back to have the conversation and the same lady tells me it's too late it's in the wash!! I said what I was going to call you. Why??? I then go in after 2 days to then collect it. My wedding dress now has black splodges from the top to bottom across the dress in places where wine hadn't even touched, they assured me they may not be able to remove the wine stains, But now i have been told they didn't treat my wedding dress correctly and I needed to find out what they had done. The reason I now have black staining is because they have used the wrong chemicals causing this as a reaction. And when it comes to wine you only really get one shot at it. My Wedding dress has been looked at by a specialist and they have confirmed that the staining "has been locked in" and now theres nothing no one can do about it. The amount of emotions I am feeling towards this is unreal. It's my WEDDING DRESS that is well and truly rewind. The damage is done and theres no changing it. Completely heartbroken. If you have a wedding dress do not go here. look into things further seek propper advice. Don't let them work on it. Take your money far to quickly and show lack of care. I expect to see a '"professional" response to this because there will be public viewing this. So I guess they have to show something. But I can not tell you how bad my experience has truly been. So go elsewhere. Also would the lady who answered the phone not have just got my dress and place it to the side and wait for me to hear what to do next. She confirmed it wasn't in the wash then went ahead anyway without my consent over the phone.
Jul 18th, 2022

Excellent at all levels, high quality Cleaning , excellent manners and friendly approach
Mar 7th, 2022