Lonsdale Medical Centre (Tunbridge Wells)

Great GP, always able to support with same day appointment, friendly receptionist, never rude when I call and very helpful. I've only seen 1 doctor personality but she is always very helpful to the extent of her jobs, just a friendly reminder for those with extremely high expectations that GPs are not specialist, their job is to spot abnormalities and provide a reference to a specialist for further support. Furthermore, if you ever require blood tests, you can have this doen here, no need to travel to a different location and the appointments and results have a very quick turnover. Thanks.
Apr 25th, 2023

Dec 12th, 2022

Absolutely useless GP. I haven't received an accurate or good diagnosis for any problems from here in the over 7 years I've been coming here. GPs rush you out the door as fast as you come in and have no compassion, ask very little about anything and clearly don't care about providing decent care. The only medical issues I've had any solutions to have either been through referrals because they don't know anything themselves or by the issues going away on their own.
Nov 20th, 2022

Supposed to get a call at 6.15 today regarding a fairly urgent matter. No one called and they're now closed. I get that the surgery is busy but this is just abysmal service for a GP practice.
Nov 1st, 2022

In my experience of taking a child relative to this surgery, Dr Derrick stood out as a thorough GP who clearly enjoys his work and has a great bedside manner. On each of the four occasions I have visited (as a carer - I am not on their list myself) the reception staff have been friendly and efficient, once I had got through on the phone, with no problems getting a timely appointment for a pre-school child. On the downside, the reception area is extremely small with zero privacy and there is a massive steep straight staircase - with a stairlift - that patients need to scale to get to most of the consultation rooms (the house is a Victorian mansion, not purpose-built, but even so...) Also, there have been a couple of occasions where prescriptions were not received by the pharmacy and had to be chased up. Finally, compared to the excellent Dr Derrick, it was noticeable that the other three clinicians we saw were some way behind in terms of listening skills and building a rapport. I am not planning to register here myself, but I am happy for my family members to continue to use the services on offer.
Sep 7th, 2022