St Andrews Medical Centre

I rang up today to get information on past prescription, as I didnt know what I had prescribed. The receptionist(clare), refused to give those details. Although its her duty to give that information. This is not the first time I had complained about this surgery, several times!. The receptionist are incompetent, awful and not helpful at all!!!! They think them of self of being doctor!!!!! Just looked at goggle review, wonder why they got so many awful review!!!
Apr 2nd, 2023

I've never had any issues with the reception staff, have always found them to be helpful and polite and If they cant book a same day appointment at the surgery then would find me somewhere else to go. I had an appointment with a doctor last Monday for 9.10am. I got there early as I always do. 9.10am came and went, then 9.15am, 9.20am, 9.25am, 9.30am, 9.35am, 9.40am and no sign of the Dr. I went down to reception to check what was going on and she said the Dr is running late and apologised. I went back upstairs and someone came out of the room of the Dr I was seeing. So thinking I would be called next, nope the Dr comes out and disappears round the corner and after 5 minutes comes back to her room with a drink and her breakfast. I was not impressed as was on time for my appointment and the Dr is now deciding to have breakfast after being 40 minutes late for my appointment. I then got called in 50 minutes late and no apology from them whatsoever. It's common courtesy to apologise for being late ans to say nothing at all I find very rude. Never have I experienced this before!! Very disappointed
Apr 1st, 2023

The phone booking system can be chaotic, but the online GP works really well, they will often create prescriptions or book an appointment for you after you fill it out. All the staff are friendly and competent.
Mar 31st, 2023

--------------2023---------------- Thought I would update the review! Sadly I can't remove the 1 star, would give it a Zero if I could. Don't return calls, getting appointments is a joke. The last doctors appointment it wasn't even a doctor! Icing on the cake....Just to talk to a doctor on the phone, its almost a months wait. Better of asking for help from a random on the street! --------------2022---------------- Never able to get through, appointment times if you actually manage to get through are nothing short of a joke. Would have thought this would have improved with the new building, sadly its gotten worse.
Mar 23rd, 2023

I am a sole carer looking after my mother with dementia and psychosis, organising a care agency for a specific time and date is hard work and impossible same day but this lot wouldn't even let me book a visit days in advance even though I explained my situtation clearly and allowances that should be in place based on the Carers Register, I was told I had to call at 08:30 and take my luck with a same day appointment, no execeptions. I was had two calls with different doctors regarding serious stress related and mental health issues which can be resolved in time with lifestyle changes when I can organise extra care, etc. I asked for something to help me relax for a week or two while I organise all this and it was implied I had drug seeking behaviour and I was pushed toward anti-depressants then quickly dismissed for in favour of thier next call after 10 minutes. Utterly shocking, I reach out for support to prevent a mental breakdown and I'm brushed off. I haven't needed to use this GP for over 15 years, the previous staff and management in the old building was amazing compared to these unfeeling cretins; avoid at all costs, I wouldn't even trust them with a treatment now if I got one.
Jan 3rd, 2023