County - The Home Improvers

From start to finish County provided excellent customer service - they responded promptly to enquires and were always courteous and helpful. They took it in their stride when we changed our choices about a dozen times! On the day of fitting the team turned up promptly, they were professional and friendly, and worked to a high-end of detail leaving the site clean and tidy. We are very pleased with our new door and happy to recommend.
Feb 8th, 2023

Ryan and Rob did a fantastic job fitting new windows and were very friendly and polite. They left the rooms very clean and tidy too. Thank you.
Jun 23rd, 2022

Mar 9th, 2022

Poor communication throughout. They wrongly assumed party wall could be used and was almost built upon. Project was not managed and relied on us chasing and directing them. Got the impression they lost interest half way through the project and certainly no pride in their work towards the end. We were led to believe some items (eg skirting and step) were included as they were discussed and measured during survey. Then told they weren't included and we'd have to pay extra. Plastering at base of wall so poor that we have no choice but to add skirting ourselves. Finished project was not checked at the end and left very untidy (dirt, dust, cement and plaster left on new frames). 5 stars for chasing interim payments other than one occassion when they called at 8am for 3k as a crew was en route (but we hadn't been asked for payment/sent invoice before then). This is a short review but I could write a book on the shortcomings. Overall, construction seems solid (so far so good) and the crews were friendly and professional. Sour taste left in the mouth by a list of problems and I certainly wouldn't recommend to anyone.
Sep 6th, 2020

We got quotes from several companies and County seemed to give the most thorough advice and options without any sales pressure. We didn't want the absolute cheapest but didn't want to spend a fortune either and at the same time wanted a decent quality product, County seemed to get the balance just right and so we placed the order. The installation team arrived as promised and got straight to work, they had quite a lot of windows, doors and bifold doors to fit and they got straight to work. So unlike your typical builder experience, no radios blaring or continuous tea breaks or mess everywhere, they always tidied up at the end of the day and they even washed up the cups afterwards! So anyway the work was completed as planned and we're so far very pleased with the results, really cannot find anything to fault. We had sash windows, bi-fold and a tri-fold door installed and they all perform well and look excellent. Would I use them again or recommend to others? - yes I would.
Dec 17th, 2012