Animal House Veterinary Surgery

Lovely vets. Great staff. Great experience.
Apr 18th, 2023

Good vets with friendly service.
Mar 7th, 2023

Mar 5th, 2023

Mar 2nd, 2023

We was recommended by a friend to use animal house as they have nothing but good experiences from them. Sadly we have not. We presented our cat with a skin issue. The first vet we saw was very helpfull and the problem seemed to be healing. This was not the case we paid full price for 3 visits and paid for all the medication recommended to us. Even was told they had the strongest flea treatment as they described this as the problem to the skin reaction. We spent 100s with them. We treated the house every month with flea pest sprays. We treated all the animals with the products they sold us. But they were adamant it was a flea issue. But never found one single flea on the cat at any visit made. Few months have past and the cat has never healed by any medication sold by animal house. We found a flea on the other cat one day so decided to speak to the advisers at pets at home. Where we was buying the flea killers from. The advice given to us was try a flea treatment that does not have the same formula as the vets. The lady told us she uses it on her cat as the other treatments affect her cats skin. As i could not afford it at the time i went back s few days later, sadly the same person was off so i had to explain the problem again. They sold me a flea treatment that helps prevent fleas staying on the cat. Then sold me a pill for 5 to irradiate the fleas currently on the cat within and hour. In all cost me around 30 for the stuff recommended. Less the consultation fee at animal house. And the cat has seen the best recovery for months. I had previously put in a direct complaint and asked for a refund and got refused. Im not one for putting this type of review online but pets at home have saved me a massive headache and huge cost. I do not suggest not going to animal house, but i feel this review is justified. My friend is still getting a top notch service and still feels they are the best. This incident might be a one off. But if something dont feel right. Speak to the staff at pets at home as they seam to know what they are talking about and if its above their knowledge they would advise to go to the vets.
Jan 19th, 2023