Urban Sports Fitness of Leamington Spa

No worries 'urban? Sports fitness'? Why have you ranted at anyone who leaves you a bad review? You mustn't keep manipulating people and trying to tell them what their own experience was. Your replies speak more than the bad reviews themselves. Arguing, lying and kicking off isn't the way to turn the business around
Mar 29th, 2023

Feb 16th, 2023

'Not a member', 'fake review'. Is she ok?
Feb 1st, 2023

Went to the gym for a day pass.....10 minutes in cancelled my pure gym membership, signed up with urban! Great atmosphere friendly team, amazing equipment.
Nov 8th, 2022

Urban Fitness may want to vet their staff thoroughly. I appreciate you cannot vet peoples poor character, which is easy to mask at an interview. Kasey Birtley (Personal trainer) thought it was sufficient to move from one gym and start working at another and stealing my money in the process. For anyone that wants to know what occurred a matter of months ago please see below -------------------------------------- Imagine having long term health conditions and no longer being able to train and your personal trainer (Kasey Birtley then a PT at Puregym) callously and dismissively tells you "...times are difficult for many reasons" . Further adding "its a business"; proceeds to ignore me and retain monies for 4 out of 5 PT sessions I paid for. Kasey was offered the opportunity to carry out the sessions and completely disengaged and just kept my money- which is THEFT! Kasey DOES NOT CARE ABOUT VISIBLE OR INVISIBLE disabilities. Has a very POOR attitude indicative of greed, dismissiveness, ZERO empathy, no real concern about ethics or person centred health. A MAJOR disappointment and utter disgrace. I am guessing times must be difficult for Kasey as he is clasping these funds for dear life- its pitiful! This is unacceptable that a PT would conduct their business in an illegal manner. *******This is not a false review, any member of staff/ or prospective client of his that wants information about my situation, please do not hesitate to contact me. I cannot help but think that if I wasn't a female, he may have felt no option but to offer a fair service. But, for whichever reason he feels entitled to TAKE peoples money and FAIL to deliver a service! *update following Urban gyms initial response*: I did not "succeed" in giving your gym one star. Its evident that I have brought to light, a pattern of behaviour that your gym is not aware of. As you have pointed out, you do not "VET" the trainers, so thank you for confirming this. ***UPDATE as of 24 October 2022******following Kaseys response months after the incident. Please see KB Fitness reviews on Google: Kasey you know full well who this is. You disengaged when offered the opportunity to carry out the PT sessions. If you paid back the funds you have unlawfully obtained from me. I will remove the review- its thats simple. Just do the right thing. ***************************************
Oct 28th, 2022