Gainsborough Hall Care Home

Feb 1st, 2022

Very very poor communication and management with procedures not being followed. We were unable to contact our father on many occasions including a 5 day period over Christmas where the phone was either left ringing out or no staff available.The phone ringing out was a common occurence. As he was in end of life care this was very distressing. Due to our worries and despite his condition we were planning to move him and were thwarted by lockdown.Emails were left unanswered and at one stage we were told by the manager they were to busy to answer the phone and to wait for staff to call us with an update. This rarely happened. Very little covid security on his floor when we said our goodbyes and only one member of staff . When our father passed away he was no longer wearing his rings and they have not been located to date. This is a very clear example of a beautiful facility that was under staffed and badly managed. We understand there is now new management but this is to late for our family.Covid has been very difficult for care homes but this cannot constantly be used as an excuse.
Apr 30th, 2021

Fab care home
Dec 16th, 2020

Poor communication. Staff not aware of basic feeding needs of my father.
Jun 30th, 2020

Great place for the elderly and the care assistants are really lovely people. They also have invocations like a mobile app tailored to ever person under care.
Jun 22nd, 2020