Donald Carter & Partners

Dreadful experience as a buyer. We booked to view a property with the agent, which they agreed, but then said they couldn't honour it, so we chose a different day after work, about 5pm because of work commitments. No issue at this point. When we get there, Donald Carter himself, the face of the firm, was the agent. Very strange experience, he didn't seem to want to properly greet us - walking past my partner without saying anything, let alone look us in the eye; he didn't want to speak about the house either. He was muttering something to himself about why would anyone want to view a property in the dark, right in front of us. You may want to concentrate more on how you come across rather than how dark it is if you care about the viewing experience; also remember that you reneged on the original booking time and you agreed to the new time. We didn't place a bid out of principal because of him and I feel sorry for anyone using him to sell their house.
Mar 3rd, 2022

Sue and Maria at Donald Carter have always done a great job in letting my flat in Warwick. Great people to deal with, very good value and always go the extra mile. Many thanks!
Jun 26th, 2021

Extremely rude! I called for a virtual viewing and she told me no and switched off on my nose! You really need to check human skills of your employees before hiring them! So bad!
Jun 18th, 2021

I was unfortunate to arrange 2 property viewings with Donald Carter & Partners. On both occasions the unnamed agent was dismissive, rude and oozed an air of arrogance. The on site agent remains unnamed as she didn't once attempt to introduce herself. No small talk, no sales pitch and apparently no ability to use common social graces. The properties were of a good standard, but when asked if the properties would be managed by either the landlord or the estate agents, I was put-off to hear that the agents would be managing. Calls to the agency have been rude and arrogant and the on site agent was so dismissive, I can't imagine renting a property from these agents and expecting their staff to respect they're clients, not alone respond to tenant inquiries.
Dec 8th, 2021

Finding the right estate agent is a bit like finding the right life partner. Buying, Selling, finding a tenant, finding a tenancy - 4 hugely emotionally charged times. In an agent, I want the person who complements me. Who does the chasing calls to solicitors, tenants, landlords, who keeps the other parties active. I want someone who does the tough talking and keeps me updated. I also want someone who understands that all sets of relationships are important. I want to be given "todo"s and be told when to stop. And when I'm emotional, fraught, worrying etc, I want a bracing 5 min chat to reset me. Thanks to the team: I've now sold my house and just wish that I was buying through Simon. In summary - Simon and the team do communication really well and I wouldn't hesitate to recommend.
Nov 30th, 2021