Coffee Break

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 6th, 2023

Use this cafe a lot and never had a problem, but we visited on Wednesday at 3.55pm - asked for a hot chocolate and a cup of tea, we were told we had to have these in take out cups as you were closing. When asked what time you closed the lady replied 5pm. So an hour before you close we werent able to have proper cups. The person I was with declined the offer for a take away cup and didnt have a drink. Very disappointing as this cafe is usually great. Only posting as a review as cant find an email address or anything to send this direct.
Mar 19th, 2023

Staff were excellent ( young ladies who worked 11.30 shift on 23/02/23), food was brilliant but manager was rude and cutleries very dirty. However, upon complaint to one of the staff she came to apologise in all fairness to her. But not a good way to speak to customers especially when you have oversight responsibility. Overall great experience, I will visit again. They also have a great space for kids to jump around while parent's enjoy their meal. Addendum: Adding the above details for context upon request from management. I had two trays of food. Took one to my family and when I returned to pick the second tray I informed the staff attending to me that I think I am missing a drink, the young lady politely said that the vanilla is in the process of being made and out of the blue the Manager very rudely asked me out of the shop that I am putting them under pressure. Quoting her verbatim she said: "please go go go go and we will bring the tray to you as you are putting us under alot of pressure". I was pleasantly surprised because there were only me and another customer with 4 staff attending to us; so in my head how am I pressuring you and your team. I calmly left but felt the need to express how I felt to the staff attending to me. Sometimes it's not what you say but how you say it. Her countenance and body language was very hostile and I could not but think that maybe its because I am a black male ( I might be wrong).
Mar 3rd, 2023

Recommended dishes Coffee Break, Blueberry Muffins More
Feb 13th, 2023

Service : 5/5 | Atmosphere : 5/5 Recommended dishes Coffee Break More
Feb 13th, 2023