Chelsea Sports Centre

Having made a formal complaint which was ignored I'll leave a review here - this gym is awful. There is a staff member who leads fitness classes who is rude and unprofessional but the organisation seem to protect her from repercussions. She arrived 15 minutes late to a class and then ignored us with her back turned for another 5 minutes. When I left at this point she called me rude. At another visit I saw a staff member arguing with a customer who was in tears after this instructor insulted her. She's absolutely foul and shouldn't be in a customer facing position. Aside from this, the yoga classes are very good, but this does redeem this horrendous location.
Apr 12th, 2023

I've been to the centre a handful of times and (all fool me) something dodgy, sloppy and/or unprofessional has happened on each occasion. The first time, I turned up at 10am to attend a fitness class and the centre, which should have opened at 8am, still wasn't open due to the duty manager going AWOL (most likely hungover) to which the hordes of waiting customers were told that we would have to wait until 11am for another key holder to turn up. This was despite another manager showing up but apparently not having access to a key. The second time I attended another class and the instructor turned up 15 minutes late and didn't offer an apology or explanation ("she's always late" tutted another class-goer). On my third visit, I went to another fitness class and another instructor didn't start the class until ten minutes after the scheduled time. After this class, I went to the ladies changing room, where I saw some random bloke nosing around the room, looking inside lockers and having a general poke around, as if he was looking for things to potentially steal. When he saw me he simply said "you alright?" then casually strolled out of the changing room. At first I assumed he must be a staff member, but on reflection of the event, he wasn't wearing a uniform or name badge and didn't identify himself as being a member of staff. Then again, I do wonder if he actually was, given the sloppy nature of Chelsea Sports Centre and their staff's "no sods given" attitude. Nevertheless, I would implore the centre's management (the ones who actually bother showing up to work) to review this incident and tighten up measures around the ladies' changing room.
Feb 20th, 2023

Too much equipment in a really tight space. Everyone is kissing distance apart from each other.
Jan 16th, 2023

Pricing is probably a little steep for what you get, but a pretty decent gym overall. Staff are friendly. Best to time your visit to avoid the busy times
Jan 1st, 2023

Dec 24th, 2022