ADKN

I wish I had read the reviews about their poor ability to process refunds. I bought 2 dresses, tried them on, and returned them because they were simply not up to par, putting them swiftly back in the box and not leaving them out. I requested to return them, had to chase to actually get the return label, and then sent them back. Waiting over 2 months for some news, they've ended up saying I can't get a refund because there were some cat hair on the dresses. I'm sorry, but seriously? I could have easily gone into the shop and left cat hair on their clothes, and they would no longer be hypoallergenic; or even the clothes coming into contact with me will no longer be hypoallergenic due to me being a pet owner, so the rationale is really an excuse at best, a new company trying to make ends meet. Also, to anyone who has not read their T&C's and is considering shopping here, leaving "particles" on clothing is considered to be a reason to not give refunds, which is reason enough to avoid them. Online shoppers have equal rights to in store shoppers? No way. I've contacted citizen advice who don't agree with ADKN's reasoning, and have reported them to Trading Standards as well (similar to someone else in reviews). Unfortunately though, ADKN does not work with an Online Dispute Resolution, so shoppers are out of luck if they don't agree with this brand's decisions. The best anyone else can do who's in a similar situation, report them to Trading Standards, and hope we can get them to shut down. --- Edit for anyone in doubt after reading ADKN's response one of the dresses has 1 hair, they did not find any other issues with it, did not document anything else being wrong with it. That hair could have easily been removed within 10 seconds, but instead they would prefer to keep the money and recycle the dress. Talk about greenwashing! Sustainable brand would know that extending the lifecycle of a product as much as they can is better for the environment.
Nov 30th, 2022

I placed an order in early March and it was never sent. Ive sent multiple emails and tried to get in contact via live chat but have had no reply and still nothing has been dispatched. Avoid this company.
May 4th, 2023

Update: They never replied to me(4months passed) And never refund the money. But I send the product back. AVOID! Unable to contact this company. There was no reply. Be careful if you need to return the product. I still did not get my label. Although one week has passed.
Apr 16th, 2023

Bought a dress last September, needed to return it because it didn't fit. Took over 10 days to get a return label after emailing them (note that the returns policy is only 14 days). I've returned the dress but still haven't recieved a refund 7 months later. I've emailed and tried using their live chat around 10 times now , but have never got a response other than "our customer service team is open...we aim to respond within....", and they've still not responded after that.
Apr 1st, 2023

As many reviews below state - their customer service regarding refunds and returns has been horrible. No acknowledgement of my emails, no confirmation of receipt. Ive emailed several times asking for some information regarding my order and have yet to hear back. I have been patient, but this is now a concern. Please can you rectify this issue immediately.
Oct 18th, 2022