Albert Road Surgery

If I could give 0 stars I would! This surgery has gone so far downhill. I have called 4 times in the space of 6-8 months and each time I have spoken to the receptionist she would read out my number and then say she would call me back. THEY NEVER DO!! When you call back to see why youve had no call they say we have nothing on the system to say you called in what?!!!! Is your telephone conversations not recorded? A few months back my son was very ill and I called at 8am and was told somebody will call me back (after being on hold for so long) and they never did. I had to take my son A&E and wait for 7 hours to be seen! Absolutely ridiculous, I have reported this surgery to NHS England and board of trustees! This surgery needs to be seriously looked into! Very very unhappy, I will now be looking for a new and better surgery!
Mar 6th, 2023

This GP is really helpful, they look after my mum who is diabetic really well and also friendly receptionists. The nurse Louise is also fantastic. I also want to say what a brilliant doctor Dr Yazan Deri is. He is professional at all times and is also very knowledgeable. Thank you Albert Road Surgery
Apr 19th, 2023

Mar 9th, 2023

The worst service ever(if you ever can get app). I had a fall at work last Thursday and hurt my knee.Second week Im not able to go to work and for whole week I am calling sharp 8 oclock with request for sick note which I have to present to my employer, after waiting 50 min only to hear : no appointments, call back tomorrow. This is unacceptable as I dont need to even see Gp but just not fit to work note . Not to mention I have not seen face to face Gp in the last 3 years.Everytime I have some health issues, I need to call 111 or go directly in Newham Hospital as this surgery is simply USELESS.
Feb 24th, 2023

I will start with my experience with the doctor, who was not really welcoming and seems to be in a rush to see me. As soon as arrived, he appeared by the door to call my name and disappeared, I just couldnt find him anymore. Secondly, my experience today I have sent a request to ask for a letter mentioning my health conditions. I have been told to call the GP. When I called they told me to go to the GP. As soon arrived there, the lady didnt even know what I was talking about, the letter is for my workplace and they just dont know and said I must book a telephone consultation. Ok, I understand, but why make me walk over 24min to say that?!?! Why not said on the phone and book me straight away????? Moreover they charge for the letter, its not even for free. They offered me a consultation the end of May (really?) It seems like NHS wants to slowly kill you. Disappointing. Update: someone called asking if I was still registered with them, after trying to get an appointment for my back pain for months, I said no. They didnt even gave me a chance to speak and hang out the phone. Such a mess this GP. I had cancer before, and when I had my appointment the doctor said that it could be serious. Up to now, I dont have even access to my medical records online anymore because the blocked even for the new GP. Never ever had such a horrible GP like this one.
Mar 17th, 2023