Brune Medical Centre

Just impossible to get help, they just forward you on to A&E to reduce their workload.
Jan 17th, 2023

Very helpful staff. Never had a problem using econsult, generally answered quickly. Phone waiting time can be long but they are very busy with lack of staff but all in all would highly rate Brune Medical/Willow group
Jan 12th, 2023

Useless, lazy and negligent.
Jan 7th, 2023

I do feel for the staff here. There's clearly too many people registered in the willow group and it's far exceeding their capacity. When you go in and talk to the receptionists they are genuinely quite lovely and trying their best. Some of the doctors I have dealt with aren't so great but that's a nationwide thing I suppose. Some are amazing and have helped me a great deal over the years. The site itself has an okay amount of parking but at busy times it's really crowded and it's hard to find somewhere to park. The pharmacy adjacent is quite slow but at least there is one.
Aug 21st, 2022

I phoned to receive test results as they are not visible on Patient Access. I was 8th on the queue. I waited till I was 1st in the queue and as soon as I got there, the 'call nagivator' cancelled the call. I was forced to call again and was placed in position 11 in the queue. Still waiting...
May 3rd, 2022