Rothwell Post Office

Amazing Post Office with wide range of services. Hard working staff has to handle so many different kinds of requests from often not so courteous customers. Yet opened all through the pandemic serving the community against all odds. People writing negative reviews are reminded that this branch is the last remaining Mains in the locality, so support it not smear it with bad reviews. Cause the customers are the one to suffer if this shuts
Apr 19th, 2023

I visit here quite frequently and it's one of the only post offices in the area that doesn't close for lunch. Having said that though I've only ever seen 2 staff members here which means only one person covering over lunch time. I get it though, staff need their lunches too so if you visit during lunch you will always find a queue to the door and a long wait. This is not the place to go if you are expecting outstanding customer service or staff willing to go the extra mile. Never seen any rudeness but one staff member on several occasions has stopped serving people to answer the phone, or answered while serving people and stood there having a phone conversation, made people wait and then carried on serving once the phone call has ended. I once saw a man ask for a tiny bit of Sellotape so that they could make sure a package was properly sealed. This was declined. The man serving told him that they did not have any Sellotape (even though there was some on a shelf behind him) and that he would need to purchase some Sellotape if he wanted to reinforce the seal. I understand that it is the customers responsibility to make sure packages and letters are sealed correctly but it doesn't harm you to go that extra mile and help someone out. Lots of office and stationary products inside that are on a fair price. But be careful if you buy anything from the shop and pay on card, they will run it through as a cash withdrawal as if you are taking money out of your account or from a cash machine. This means you can't use contactless and it will show on your bank account as a cash withdrawal which is a little bit sketchy. I've never seen any other post office do this and I do wonder how they actually make money from this.
Mar 28th, 2023

Absolutely appalling customer service . Nasty attitude, condescending, patronising, he swears at customers , made a racist comment to me ; will never go into this post office again !!! and I have witnesses , all the other customers were appalled by his attitude.
Mar 22nd, 2023

My husband and I went in on 18th March to renew our passports with the digital service. The staff were friendly and very efficient and thoroughly explained the process. We have received our new passports today (23rd March),excellent service service.
Mar 18th, 2023

cool
Mar 6th, 2023