Virgin Money

Odd layout meaning customers have to prowl the side rooms looking for staff. People kept popping their heads into the room we were having an appointment in!
Apr 8th, 2023

I think 1 star is too much bit the last 2 days their cash machines have been swallowing everyones bank card and nothing is getting done about it so far just this morning 30 cards was swallowed and we aint even with the bank
Mar 24th, 2023

Mar 6th, 2023

Absolutely terrible when you phone, lady go's through 15 options none you want, the same with customer service. Further to this I called in at the branch at Rotherham, the staff in there couldn't be more helpful, above and beyond, excellent credit to them.
Aug 9th, 2022

I went to withdraw money from my account via a cheque the teller said she didn't recognise me, did I have some form of ID yes I showed her my driving licence, this was not enough for her did I not have a bankers card , no was my reply on again she went I don't have to give you the money I can refuse you must understand I have to make these checks, I said can you please just give me my money. this situation is a recurring incident with this teller, every time I go in , she behaves in same manner, her attitude was winding me up, my voice level raised can you give me my money? the bank manager appeared a short young woman who started to go through the same procedure as the teller had, I was losing my cool,eventually I recd my money, as I was leaving a tall bloke shouted at me, I told him to mind his own business. I have recently had a bang to my head which affects my behaviour in understanding I have received two letters closing my accounts and my wife's account.
Sep 5th, 2022