Redmile Homes, Fairfields, Aston

Positive: Professionalism, Quality, Value
Jan 27th, 2023

Houses are built well but a dated design. Website could do with being updated as promotional video is at least 5 years old.
Jan 15th, 2023

Great service!
Nov 3rd, 2022

I have to say that Redmile Homes have been great from start to finish (almost finished!). They knew which plot we were interested in at Fairfields, Aston and when someone else showed an interest, they contacted us to let us know that we might want to make a decision soon. Once we had put our deposit down, they have dealt with so many phone calls from us with patience and understanding. We were in for our options as soon as possible, which I am sure helped to keep our home on schedule. We were given a moving date about 4 months before and it was only delayed once by 1 week due to delivery delays, which was understandable in the climate of covid and Brexit. We would not recommend using PDA Law, their recommended solicitors, as part of our selling process got complicated and they were not very helpful or supportive of rectifying our problems. I would say that this is the only negative reflection on Redmile Homes, however we did get the incentives for using their solicitor and we did complete perfectly on time on moving day. Since moving in, the quality of our home is wonderful, others have commented on the quality of the finish and all of our options were included as expected. Any faults we have found have been rectified quickly and efficiently, taking responsibility when errors have been made and resolving them professionally. I may add that these faults have only been minor problems, such as scratches on the kitchen cupboards, painting flaws etc. Andy has been in personally to fix a few of our snags and hes always gone above and beyond to help. All staff have been very friendly, including Tracy, Helen and Beth in sales and all on-site staff, we keep going back to ask if anyone can help with additional jobs to develop our home further! Overall, we would definitely recommend Redmile Homes to purchase with, we love our home and are very settled here.
Oct 1st, 2022

My fianc and I moved into a property at Kirkstead Gardens, Thorpe Hesley in May 2022. From start to finish, we cant fault the process or the standard of customer care we have received. Tracy and Julie in the sales office were (and still are) very helpful, approachable and quick to resolve problems. At first we were worried that we would have to pull out of the sale as our mortgage offer was due to run out on the day we moved in but we were reassured by Tracy and Julie that our house would be finished in time. This was a stressful period for us so we really appreciated the contact and updates from them. We loved our house from the first time we saw it and from the inside it was clear to see that everything had been fitted and decorated very well. After we moved in we completed a snagging list and we were pleasantly surprised that nothing major needed to be done. Our only issue was that the snags took longer to complete than wed have liked but we know there were various reasons for this. The snags were mostly done by Andy who was great and at times went above and beyond to help us out. Luke, one of the site managers, was also on hand to arrange timings for when workers could come over which was helpful. Up to now, weve had an excellent experience with Redmile. Any time we need to contact them or ask them to come over to look at something they respond quickly and resolve any issues as soon as they can. Were very happy and settled in our new home. Thank you to everyone at Redmile!
Sep 27th, 2022