Romsey Glass & Joinery Ltd.

Best joinery company around. Service and manufacture are impeccable
May 18th, 2022

Jan 31st, 2022

Great for bespoke joinery.
Nov 16th, 2021

Just received the most helpful and efficient service. All of the staff were lovely to deal with. Would thoroughly recommend without hesitation.
Aug 3rd, 2021

Absolutely shocking customer care. Cant believe how I have just been spoken to by Nick. I own a salon in Romsey. Was looking to get two glass shelves replaced and called them to get a quote. Our units had to be dismantled to get the correct measurements meaning our mirrors needed to be removed. After the two men left I noticed a chunk of glass about 6 inches long had been chipped off one side of the mirror. The mirror had been replaced and neither of them said anything. I called Nick and was told he knew and would be replacing the mirror. After chasing for a couple of weeks it was delivered to us, left on the salon against a wall, nothing said. I called the company to enquire as to whether it was going to be refit for us (this process involves removing magnets from the old mirror and attaching to the new, and needs a suction device to remove as the company did) and was told he wasnt prepared to do this as we were not getting our glass shelves from them. I had never agreed to use them for the shelves - it was a no obligation quote which was 200 more than another glass company and after the hassle we had I didnt feel the company was very professional. I said this to Nick and he replied with - you can think what you like I dont really like you either! I am absolutely gobsmacked....... I am now left with a large panel of glass just sitting in my salon with customers around and will have to loose money paying for another company to come and replace my mirror which wasnt even the problem in the first place. Ive had my business for 6 years and would never dream of speaking to someone like this - regardless to whether they were a customer or not.
Apr 27th, 2019