Your Move Estate Agents Stewart & Co Romford

I cannot say ENOUGH about all the help that Eugene and team provided when trying to complete on a property. He was available 24/7 and was outstanding with assisting and guiding on how to make this process as seamless as possible. I can confidently recommend you to anyone that needs help when purchasing a property, especially as a first time buyer. Thank you so much for everything!
Feb 4th, 2023

I'm very disappointed with this agency. (1) They didn't fulfil the duty to disclose all information about their contract to me before signing the contract. (2) Their commission fee is way too higher than the average in the market, which is 3% for an exclusive contract. (3) They tried to mislead and trap me by hiding information. For (1), they didn't mention that the contract with them was exclusive at all before I signed the contract. It was my first time to use an agency to sell my property, therefore I had no idea about the concept of inclusive or exclusive. "Exclusive" contract means I cannot find any other agencies to sell my property. Your Move will get the commission fee even the house is sold by other agency. "Inclusive" means I can have multiple agencies to sell my property and whoever sells it will get the commission fee. I only knew the exclusive concept when one of my friends asked if my contract was inclusive because of the commission fee. The agent Eugene Koopman didnt tell me that the contract was exclusive until I asked him directly if this was an inclusive contract. Why didnt I ask them before signing the contract? Its impossible for me to ask something I dont know at all. And thats their responsibility to disclose to clients, otherwise why I should get an agency for selling my house. (2) After understanding the contract was exclusive, I did a market search in other agencies, most of them offered 1~2% of commission fee for exclusive contracts, and 3% usually for inclusive contracts. This means Your Moves commission fee (3%) for an exclusive contract is way too higher than the average in the market. (3) I was so disappointed that they hid information from me on purpose. So I decided to terminate the contract. At this point they still tried to hide information and trap me. Their contract was quite vague about the termination. There was only mentioned a 28 days notice period. But I didnt trust them any more and asked if there was anything else about the termination for a written confirmation. Eugene Koopman mentioned there was also a clause about the exclusion list, which is if I sold my house to any buyers they introduced via any other agencies, I still needed to pay them 3% commission fee. At this point, he still tried to mislead me. I kept asking him about any limitation on this clause, he finally admitted that there was time limitation - only within six months via any agencies or within two years not via any agencies. I strongly recommend not to use this agency!
Apr 18th, 2023

Great service from Fatih! He has been very supportive and always available throughout the process from viewing to referencing checks and paperwork. Could not have done it without him. Highly recommend Fatih!!
Mar 5th, 2023

Fantastic services - Eugene was amazing at each step of the way. I have to say that he was courteous and always available when I needed to speak with him. Will recommend him to everyone.
Feb 20th, 2023

I can't recommend Eugene and his team enough. The sale was a probate property and Eugene and his team made the lengthy and painful process more bearable. Nothing was too much for them, they have helped us so much, they keep us informed all the way to the end and I can't thank them enough.
Feb 9th, 2023