The Surgery

Fantastic doctor
Mar 29th, 2023

Brilliant doctor mark and staff treats patients with so much care which is unbelievable. Evan managed to get appointment on same day.
Feb 3rd, 2023

Dr Mark is very professional, I would say the best doctor ever. The lady who is in reception is very friendly, she booked appointment for my baby in the next day. Lovely practice
Dec 14th, 2022

Extremely rude receptionist. Never answers the phone, Argues with you, talks to you like a child, has 0 people skills, and mocks young people in the surgery, makes you out to be a liar and she argues with the doctor infront of everyone. Yes they are a couple but why is it so hard to be professional. Leave your arguments for home. Also talk to people with respect. If you can't handle talking to people in surgery and on the phone then maybe being a Receptionist isn't the job for you.
Dec 8th, 2022

Registering at this surgery should have been the caution I needed as we were given a time to come to do so but then spent an hour and a half waiting for the receptionist to take our forms, during which time we were just ignored. The building is very small and tired inside and there were a large number of people standing in the tiny reception area for over an hour as there are only a few chairs against a wall. The administrators seem chaotic and it appears that the surgery uses paper notes which are in disarray. My experience of trying to get help from this surgery was awful. I called 61 times(!) when it opened before I got through as the call just terminates if the receptionist is unavailable or on the phone. I explained (at about 08.10 am) that my 2-year-old was screaming in pain with constipation and this was had resulted in a prolapse previously so I wanted her to be seen. I was told the receptionist who answered couldn't book appointments so I needed to wait for a call back. I tried to call back several times through the day and couldn't reach anyone. Nobody contacted us until 21.45 (pm) and the GP just immediately prescribed suppositories (which I had already bought in an effort to help her). I wanted somebody to actually check my child over but this did not happen. She has subsequently continued to struggle with this and sometimes refuses to eat all day. I have no confidence that this surgery will attend to my child's needs and so am seeking to move to another surgery.
Oct 28th, 2022