Total Assist Group

Horrible and unprofessional agency. Recruitment agent sent my CV... to my current employer. Never had this happen, and left me in a weird position before my employer, who fortunately knew I was looking to go somewhere else. Recruitment agent proceeds to not apologize over the phone, tries to manipulate via email, saying there was 'miscommunication', proceeds to talk smack about my employer and continues to offer me roles like it's nothing. I complain to the manager, who tries to gaslight me into saying I agreed send my CV to my employer, and encourages me to LIE to my employer, saying it was an 'old CV'. Proceeds to send another gaslighting email saying 'they'll investigate', which is probably a bunch of balloney. Will never work with this agency again. Stay clear!
Mar 31st, 2023

This agency lacks complete sense of discretion which is paramount in the sector of human resources. They went ahead and contacted my reference despite assuring me that they won't do it unless they have given me enough time to inform my reference. All they do is keep hounding you with calls proposing ridiculous propositions. I am only giving one star to able to post this
Feb 9th, 2023

DO NOT EVER WORK FOR THIS AGENCY worst experience I have ever had by far
Jan 14th, 2023

Such a great service. Excellent communication and are there to help in completing the documentation and securing the job. Highly recommended
Oct 4th, 2021

This company directly recommended illegal non-compliant umbrella companies (the companies that pay you) who never paid me what I earned, meaning I lost hundreds of pounds for hard earned work. I am also in debt to HMRC for hundreds now too. I asked Total Assist questions which were ignored/batted away to avoid implicating themselves. I have messaged multiple times to tell them what happened but have been ignored every time, so they know they are doing indirect dodgy dealings. Please avoid if you want to be paid what you have earned. You could use this agency and find a compliant umbrella which would be fine, but working for a company with unethical practices is not a good idea. They say it is your responsibility to find an umbrella, which it is, but recommend you to a list of illegal umbrella companies which will shortly shut down and avoid paying you. I was also never reimbursed for the DBS charge which I was promised by Total Assist after several reminders. Total Assist didn't directly do this, but were aware and still directed me into this mess, with zero acknowledgement or replies after. They were very good at providing consistent work and interesting opportunities, but if they don't care if I'm not being paid for these, sadly this can't be praised.
Nov 19th, 2022