DHL Express Sheffield

I should have had a parcel delivered on the 3rd of March but someone at DHL forgot to put it on the van. I had the day off work to accept the package as it had to be signed for. I have. I rang up today to arrange another appointment I got told 1 They couldn't deliver it next Friday it had to go back to the sender 2 They couldn't specify a time for delivery on any day I gave 3 They couldn't stick it in a taxi to deliver it 4 The quickest way to get the package was fetch it from the depot myself They seem to forget they forgot to put the parcel in the van. As a business that has made a basic error they are doing absolutely nothing to rectify their own mistakes other than tell me to fetch the item myself WHAT A SHOWER Of SxxT
Mar 1st, 2023

Was told I was too late to collect a pick up when I arrived 20 minutes before closing. I was then told I couldnt collect because I hadnt informed them prior to picking it up and I cant turn up at this time and expect to collect it, when there is no information of the sort on the slip left in my door frame (not even through my letter box). I was told that at this time my package would be in a cage of 3000 parcels and there were only two staff on so wouldnt be able to get it. Then, eventually , she checked with the manager and lo and behold the package was collectible. But not before presenting ID. So I presented my drivers license to then be told that the package is in my wifes name. I said I know but we live together , have the same address which is on my ID. She said that anybody could have dropped that ID ( which has my face on it) in the street and brought it in with the slip youd be surprised I said ok but thats me on the photo and she stood there in silence for a moment. I said my wife is in the car outside do you want me to go and get her? She said no , Ill let you off but just to make you aware Im doing you a favour absolutely dumbfounded, I received my package fully aware of just how lucky I am.
Jan 23rd, 2023

This company is useless and there drivers cannot count I would not trust this company with expense items
Dec 16th, 2022

Dec 14th, 2022

Good Services
Dec 13th, 2022