John Bray Cornish Holidays

Terrible service, do not use. Arrived at property to find no bed linen and towels provided. Nowhere did it state this in the description of the property. We were told it wasn't their responsibility to provide us with bed linen and to "go to Tesco to buy our own bedding". Staff were unhelpful and couldn't care less about customers not being comfortable in their property. Ended up having to sleep on bare beds which is incredibly unhygienic and not exceptable for the price we paid. As well as this, general cleanliness of the property was incredibly poor, crusty food still on cutlery and plates and generally dusty and unkept.
Dec 6th, 2022

We have just returned from spending 4 nights in Maylands in Port Gaverne. On arrival the house was very cold and felt damp. We noticed that the night storage heating had not be turned on, which as one knows takes a long time to heat up. Fortunately I rang office and a charming man turned up with 2 electric heaters. There was only one bedside light in double room and single room with light bulbs not working and ceiling light not working in bedroom. Also two light bulbs in kitchen were not working. Again had to speak to office and the bulbs were then replaced. The sitting room carpet is really dirty as are the sofas and armchairs. The lawn quite honestly looked liked a field. Grass had not be cut for a long time. Even the field over the fence grass was shorter! It does not take a lot of common sense for John Bray to have checked the house out before our arrival. Such simple points but to us very important and am not impressed. Would be a good idea to wake up and try harder.
Nov 23rd, 2022

Formerly superb when privately owned, now sold to Sykes Holiday Cottages and the service is frankly awful. No longer locally run, the staff aren't familiar with the local area at all (moved to a call centre in Chester). We have booked 3 places through them and the first two experiences were extremely poor. Our third booking for Christmas week 2022 has just been cancelled several months after making the booking. We received an email notification and when we rang up they couldn't tell us why it had been cancelled, we have subsequently been told the owners are refurbishing the house which seems odd as it is fully modernised. A shame that a great local business has been ruined. Won't be using John Bray's holidays again.
Aug 27th, 2022

Jul 15th, 2022

I booked a holiday cottage for dates I can no longer use due to a mix up with school holiday dates. I cannot rebook to 2023 as there is no availability nor can I convert my week into a weekend as that is not something they will offer. I will therefore lose my deposit of over 1000 despite the fact that they will be able to relet this very popular house. It seems money grabbing and unhelpful to me.
Jun 16th, 2022