WaterTherm Heating Solutions Ltd

Very poor service and full of lies. No wonder the company had gone bust! I purchased a brand new worcester boiler plus installation and power flush through this company. When installation was completed, I had to remind that they needed to also carry out the power flush, I was surprised when the engineer told me that he was not instructed to do any power flush but only to install the boiler. I had to chase up before Samuel finally sent someone. I left the engineer at home to pick my kid at school. Before I returned, the engineer had gone. I rang Samuel and reported that his engineer could not have finished the power flush under 45mins but he lied again that they had an equipment that they can use to do the work faster and that the report was sent to him after completion. Upon my insistence, the engineer returned for further investigation. I confronted him that he couldnt have done power flush under 45mins and if he maintained that he has done it I would invite an independent engineer to commission a report. At this point, the engineer admitted that he did not do power flush and that he was only instructed by Sam to test the radiators. Thankfully, they have now gone into administration. Service: Heating system installation
Sep 28th, 2022

Nov 6th, 2021

Poor after care. Completely damaged a pipe connection to an old pipe and water still leaking. Lies about everything Worse experience ever with this company. Samuel installed our Worcester boiler in Feb 2021. We started having problems in less done 3 weeks after installation as the condenser is not working and boiler started making so much noise. The boiler leaks with water whenever the weather is cold as condenser is not working. I informed Sam and he promised to fix it. He's never turn up to fix it. He promised us over 10 times to come and fix it but he's never done so. I called worcester and they can't for e him to do so as he's a contractor not eployee by Worcester bosch. Till today, Sam has never been back to fix the problem which he acknowledged is his fault. I have to pay someone else to do it has Sam never fulfilled his promise to fix it. I am still paying for 3000 boiler. Never use him for your job. Service: Heating system installation
Oct 10th, 2021

Really poor aftercare. They completely ruined my water softener system when installing new boiler and have since ignored any communication to them to figure out a resolution to come and fix the problem. Really disappointed as I thought they would do a great job and we would be able to rely on them for ongoing servicing. Would not recommend at all, having to now pay more money to get their errors fixed. Services: Install thermostat, Heating system installation
Jul 15th, 2021

Sam and his team at Watertherm have been fantastic. They have installed a new Worcester Bosch boiler into my property. Sam was super professional, communicative and his work is exceptional. I am so pleased to be able to write this review as it is very rare these days that you come across a company who does what they say they are going to do, does it well and goes the extra mile. Super happy and Watertherm are highly recommended.
Mar 17th, 2021