Thorndike healthcare

Wanted to book a non urgent gp appointment as I was already advised in a triage that I need to discuss going on possible medication to reduce my risk of heart attack. Spoke to a very unhelpful man on the phone who spoke like he was literally reading a script, monotomous and uncaring. His only reply being, phone back Monday. Despite the fact I told him it is impossible to do this as I am a key worker, don't have access or availability to phone at 8am on Monday as guess what. I have work to do. No facility to accommodate and by all accounts no actual care for the health of those registered there. This used to be a decent surgery, management need sacking and replacing with a major overhaul of local health services
Mar 25th, 2023

I have been a patient at this practice since it first opened. In the last 15 years the quality of service has gone downhill. Very difficult to get any appointments. Until today the last time I tried to use them was October 21. I understand during covid NHS were very busy. But I ended up having to go private to get treatment. Today I phoned just after 08:00. Nice to see that they have changed the phone system. Once you get through your position in the queue is held, and the surgery calls you back. All they say no appointments left phone back tomorrow or call 111. Definitely a lack of patient care. And they say they are taking new patients when they can't service the current patients.
Feb 20th, 2023

I am very disappointed with the medical help I received at this clinic today. The doctor who saw me was devoid of kindness, understanding and compassion for the patient. An additional problem in this clinic is getting an appointment
Jan 31st, 2023

Appalling lack of care has been demonstrated to me and many others i have spoken to. The clinical staff vary in aptitude,the clerical staff incompetent on too many occasions, there are a few bright lights, but overall,time for an overhaul. Practice Manager ? Make an official complaint.!
Dec 28th, 2022

Dec 25th, 2022