Costa Coffee

Visited in store recently for coffee and asked the lady at the till if all of the cakes apply for the free birthday slice from the app (it was my birthday, obviously) and she just simply said yes. They always seem quite grumpy at the shop inside the services which is a shame. I've worked in customer service and hospitality for years but even without this, surely it's just kind human nature to say happy birthday when someone goes into store and clearly scans the birthday cake reward?! Thought that was really bizarre. That said, I only popped in here because the drive thru was shut for a few days. I visit there weekly on the way to work and everyone there, everytime I go is always so lovely, friendly and chatty. They must recognise regulars and we have a bit of a natter whilst I'm paying - the drive thru is a credit to Costa!
May 2nd, 2023

Just got a mocha. So piping hot I burnt my tongue and the mocha doesn't taste anywhere like a mocha!
Apr 11th, 2023

It was really cold in the shop on this visit, not the first time On previous occasions, I've asked them to turn the air-con down. People sat in coats and the staff were too busy chatting in the kitchen On this visit, we couldn't find a clean table (part of the course, unfortunately), dirty or still had trays or dirty cups. It wasn't so busy at the counter that someone couldn't have cleaned them Coffee is OK, sometimes bitter which may indicate it's not being ground to the correct ratio The store in St Austell has a captive audience as no other coffee shop in the precinct stays open past 4pm I don't go here through choice anymore. Which is a shame, as I have always preferred their beverages to other viral shops.
Feb 27th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Feb 5th, 2023

Parking: Plenty of parking.
Nov 25th, 2022