HSBC Bank

PAY IN CASH MACHINES TAKE FOREVER AND DONT EVEN TAKE ANY CASH IN! After 10th try maybe 20 quid! Whereas you go into other bank takes a minute!
Feb 16th, 2023

Sadly cannot give it a 1 star. Poor customer service (saying "I do apologise" on repeat isn't good customer service!), no counter service, long queues and incompetence overall. For example, went to deposit cash and you're stood at a machine which counts your notes for 35 minutes, the machine goes blank and then 3 staff members have to go to the back to get the money out of the machine and retrieve your bank card. You couldn't make it up - a joke of a branch. Only banked there because of Bernie and her relationship with the family. I've even urged the staff to read the feedback of this branch online but of course they wont as they don't care. Any other business would care! Thankfully NatWest have a Premier account now - so, in no time i'll be leaving.
Jan 30th, 2023

Sep 16th, 2022

In the bank there is a new glass cealing and is nice
Sep 2nd, 2022

The staff in-branch were respectful when I visited them years ago. Shame that HSBC decided to withdraw my banking facilities, when I never did anything wrong - in fact they claimed that I made a mistake on the current account application conversion form and instead of contacting me over the phone about it to rectify the errors, they thought they would accuse me of fraud by letter. Looking on the news, they allow money-launderers to pass money through their bank and they have the nerve to accuse me of fraud... It goes to show what idiots they employ as the 'bank' made the decision to withdraw my banking facilities they say, when it was an 'employee' who made the decision. I would NOT recommend them to anyone.
Aug 2nd, 2022