NatWest

I hadn't been in a bank for years and found it a little confusing as it's open plan in the service area with a row of cash points, 3 service points randomly placed and a seating area but no indication of where to go to wait for service when you arrive. Eventually I was approached and asked if I needed help then I sat down after giving my name and waited to be called. All my queries and problems were sorted out by a very pleasant, understanding and sympathetic member of their staff and next time I go into the bank I'll feel much more comfortable.
Nov 11th, 2022

Brilliant service yesterday and today, the staff are really helpful and made my task much easier than I was expecting
Oct 29th, 2022

The bank manager and some staff members need training in customer service! I have complained to head office, who were supportive and very understanding. This branch is being very badly managed with very poor customer service . Please forward any concerns to head office they will listen and perhaps reshape this appalling, outdated branch?
Feb 21st, 2022

Very poor customer service, inexperienced staff and need to reevaluate their positions. Business is operating during posted business hours and if you cant even do that youre doing it wrong.
Feb 5th, 2022

I really enjoyed banking with them whilst it lasted. Shame they had to withdraw my banking facilities, due to an altercation with one of their staff on live chat. It's funny how that staff member did not get in trouble for the way they treated me, yet I got my banking facilities withdrawn - seems fair NOT! I do NOT recommend them to anyone.
Nov 28th, 2021