Arnold Clark Preston Renault / Dacia

Receptionist Karl was efficient and very helpful,he showed great courtesy and knowledge.
May 4th, 2023

The after sales / service department at Preston are fantastic. After visiting another Arnold Clark Branch and getting poor quality service, Karl at Preston surpassed all expectations. We needed some bodywork done on the car (the bumper trim had fallen off) and we had concerns about the car over revving. Within 2 hours of the initial telephone conversation with Karl, the car had been looked at , assessed and booked in for work. Every member of staff we spoke to took the time to help and even the over revving was explained. Our car was fine and it isn't over revving; It sounds different than our previous vehicle which was a big diesel engine and the Arkana is far from that! Rookie mistake on our part but it was still great that they took time to explain this to us without making us feel stupid! We still needed to bodywork sorted and Karl kept us informed every step of the way and from the moment I spoke to him I had every confidence that we were in safe hands. I was even impressed when picking the vehicle up after it had been fixed; they had washed it and hoovered the footwells. Thanks so much... the car looked great! I can highly recommend Arnold Clark Preston after sales / service department and thanks to Karl, from now on I can honestly say that I wont be taking our car anywhere else but Arnold Clark Preston. See you in a few months for it's 1st service!
May 2nd, 2023

Another great experience at Arnold Clark! My car had to stay in longer than expected, however I was given a LOVELY courtesy car, which made up for it. Thanks to Karl again for the excellent customer service skills and the mechanics who fixed my car :) You may see me in soon to enquire about getting a electric car :) Thanks guys!! Xx
May 2nd, 2023

My experience at Arnold Clarks today was first class .The gentleman named Karl who ldealt with was very good and kept me informed as to where the car was upto while it was being serviced and how long it would be . When it was ready he took me to car.Excelent service .thank you
Apr 30th, 2023

The fault was dealt with in a professional manner, and was explained everything. I do have an issue with the vehicle, as this fault only emcure when the vehicle losses electrical connection either by the system crashes or the battery is disconnected while having a repair done.
Apr 30th, 2023