Kokoon Technology

Headphones didnt work as advertised. Returned them for a refund, but 2 months on Ive still not received the money. AVOID. Edit 8/4/23: made a claim to court for the refund amount. Two days later received an email to say they had issued the refund and now, two days after that its finally in my account, four months after returning the defective headphones. Im still out of pocket, having made the court claim, which, if settled, would include court costs and interest.
Apr 7th, 2023

Comfort is not bad, but the rubber ear pieces do not stay connected to the device. In no time you're left with the two rubber grommets in your ears and the headphones on the floor. Really big design flaw. I would not recommend this product.
Mar 30th, 2023

Terrible service and product. Headphones did not have noise cancellation at all. I returned my headphones on 20 February and now in April I have still not received any refund. Do not recommend Kokoon. Next step is to sue them in the court for small claims.
Mar 27th, 2023

Comfortable and work well but it gets one star for poor after sales. The padding on the ear cups split after only very little use and after going through the only way to contact the company via their website I was told that they were just out of their 6 month warranty period. I thought they could at least offer a year but fair enough if that's their policy but I've had no further response when I asked if I could pay for repair or if they could recommend how I can repair them myself? Also there is no way I can find a phone number for this company to actually speak to a real person - very frustrating! At this price point I would have expected better customer service and communication - let's see if anyone responds?
Mar 24th, 2023

Excellent product. Suitable for travel and everyday use
Mar 18th, 2023