The Medical Centre

I have been a patient with this practice for around 30 years. Dr S. Ahmed was my doctor originally until she retired, now it's whoever is on duty. It is pot luck if you get a good locum or a good nurse here. The receptionist seen ok and most times helpful. Again it's how busy they are and who is on duty. Guess I have been lucky most of the time, and got the help I have needed. Only a few issues since I have been here over the years but practice manager sorted it out promptly, nice lady.
Apr 8th, 2023

DO NOT JOIN THIS GP SURGERY. Rude receptionists and a GP who huffs and puffs when having to spend the time to do a referral. Very dismissive! Don't make the mistake of joining here if you want to get the care you deserve!
Mar 9th, 2023

Where to start, I am very disappointed with the services, I received from the reception staff. I have been with the practice for 12 years and I have never came across such rude and unprofessional receptionist . My husband phoned to get an appointment with the doctors and was told that theres no appointment for 3 week and was given out of hours which was no help. He ended up A&E for breathing difficulties. Discharge and was advised by them need a urgent follow up appointment with the gp but when he called the surgery the receptionist was really rude and my husband got really frustrated with her, she was no help, telling him she cant spend all her time with him and I had to intervene and take the phone off him, she was telling me how she cant see the discharge letter and how I should ring the A&E and request from them, because she cant manage the phones and the front door and general enquiries, waste her time looking for the letter, so he can get appointment. After working for 13 years in NHS I never come across such incompetent rude reception staff in my life. previous reception staff and management team where amazing, I dont what happened and the practice manager should be aware of this, if they are running a service here, then they should give good customer service here. If no improvement then I will be making and official complaint to CCG. This is people health and lives they are playing with.
Apr 10th, 2022

Places like this should be closed!!!!!! Complete disgrace! Dont surprise that people go straight to E&A as gps completely useless!!!!
Feb 20th, 2022

They are a total disaster. I could never get an appointment at dr in the last 2 yrs. I will very soon change to another gp . I always end up at gp out of hours.
Feb 4th, 2022