Lost Property Terminal 1 Arrivals

Really really bad experience. To start, they dont answer the telephone (any terminal) nor do they reply to emails. Left my laptop behind in security by mistake and when I returned a week later, was told they didnt have it after a very lazy check. Was reported stolen and recovered only after some urgency from police. In the end, simply wasnt booked in correctly and then they will still charge you to collect your own belongings. Horrendous
Apr 20th, 2023

Apr 3rd, 2023

Why oh why do the staff on lost luggage never answer the phone ?
Jan 16th, 2023

Recently had my smart watch returned to me. The fella on the lost property service desk is amazing and I can't fault him at all for his service. However my watch was incorrectly identified which lead to it not being recognised as mine at first, date they found it was 30/11 and date it was matched to me was 22/12 due to it being mislabelled. I know that can happen sometimes so still 5 stars and I also know the fella was genuinely trying to help me out over emails too, as he managed to find the match despite there being a difference in my description of the item. Thankyou for getting my watch back to me genuinely so much relief x
Dec 18th, 2022

Dec 17th, 2022