HOB Salons, Rickmansworth

Service: Hairstyling
Mar 4th, 2023

Have been looking for a new hairdresser (who can cut curly hair) since after lockdown and at last I've found one that I want to go back to again! Tamara has 13 years of working within the hob group and it shows. She listened to what I was hoping to achieve and together we've come up with a plan to get short layered hair into a curly bob. Great experience! Thank you Tamara.
Jan 16th, 2023

I had a really disappointing appointment and despite having had pre consultations etc came out with hair looking nothing like what Id asked for. I have coloured my hair for 20+ years and have never gone back to a salon for a correction but this time it was so bad I did. This was where the real problems started. Immediately the staff were defensive and rude. I felt intimidated and was shouted at in the middle of a full salon. When I became upset I was asked to leave. Ultimately its a bunch of hairdressers who did a bad job, no one deserves to be treated as I was especially when it was them who had done a poor job. Service: Hair coloring
Jan 15th, 2023

Really lovely staff, friendly, chatty and welcoming.
Jan 2nd, 2023

Unfortunately the flawed business model of this salon has created an atmosphere of customers being seen as purely a commodity and not a person. I have been going to this salon long before the current management or staff and have returned even after disaster hair cuts/colours and even had to re wash once home on more than a couple of occasions! And I still returned, because I believe in kindness,understanding and forgivenessno major harm done, she/he was probably having an off day. Oh how things have changed. Once youve navigated yourself through the chaotic, intimidating and unwelcoming reception, through the string of sarcastic, unprofessional remarks (latest colourist is particularly good in this area), endured the dirty lipstick cups (removing a few stray hairs), you find yourself back at the till paying prices that differ from quoted online or over the phone. Pay up and shut up attitude. Most importantly, dont dare move an appointment or be too unwell on the day to attend! as your punishment will be a ban from booking online with them! Customer service at its best! Oh and be careful handing them your email, as its used to contact you for a personal attack (I dont recall signing up to that? Perhaps its in the small print?). Sadly after many years of being with this salon, it seems the change in management, attitude and staff means I will be finding a new hairdresser, whilst no loss to them financially of course, I think they will find their loyal customers are feeling exactly the same. Of course their arrogance and self Importance with the Hob signage above the door, will leave them ignorant to this fact.
Mar 1st, 2023