Edward Lloyd

Whist they had our car (April 2023), all the keys were stolen and several of the cars went too........make your own mind up as to whether or not you wanna use them.
Apr 26th, 2023

They had my car keys stolen from their secure facility along with 250 other people last weekend - so no car at airport, no email or phone call before I landed. They told me I had to go to Maidenhead police station to get the car key - this was 9pm Sunday night. Refused. Took taxi home at own expense. Still no car key. Total mess and how they can still advertise a park mark I dont know. Their secure compound is at a fishing lake in Datchet open to the public. They used another customers car to take me to the compound ( fishing lake) on Tuesday when I returned with my spare key. Still missing the original key.
Apr 21st, 2023

We followed the into the letter , which in my opinion were very clear. Very pleasant man was waiting for us when we dropped our car off. Our collection was faultless, car drove up as we exited the lift. The driver ( indie?) Was very professional and asked us several times if everything was ok, which it was. We would use again based on this experience
Apr 20th, 2023

Apr 19th, 2023

OUR CAR WAS STOLEN! Read companys about page and think the complete opposite. We found out from tracking device company that our BMW was stolen whilst we were on holiday. For hours we tried to contact Edward Lloyd office but did not get anywhere as it was middle of the night in the UK. So we called again first thing in the morning and were told just to send registration number via text message then the guy just put the phone down! since then communication was only via text message (you can imagine the costs as we were in the USA) . We were told that at the end that vehicle was recovered by the police but because there is no key (apparently it was stolen from the safe) there is nothing else they can do since then communication just stopped no advice on what to do next or arranging transport for us to get home or even a simple apology just nothing . So we are arriving back home tomorrow after an overnight flight without having any idea on what to do next. Now you decide for yourself if it worth booking with this company or not. Whilst I understand that anything can happen in the car park I am shocked at the way this company deals with the customers.
Apr 13th, 2023