Eye Candy Beauty Clinic

It's slayyy
Feb 3rd, 2023

Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
Mar 12th, 2021

Positive: Cleanliness, Professionalism, Quality
Feb 19th, 2021

I have been going to Vanessa, and now Paige, for almost 5 years for my lashes and I couldnt recommend them enough. I wouldnt go anywhere else, they are experts in the field and have so much knowledge in every service they provide whether its lashes, facials or aesthetics, laser hair removal . I literally trust them with my entire body from head to toe basically i trust them with my life They are always training and creating new styles and treatments etc so theyre able to safely give us what we want (gorgeous lashes and skin and no hair on our legs) I always look forward to my fortnightly appointments and a catch up with the girls and the most random conversations ever which is so refreshing to walk into a salon/clinic and laugh and relax the entire time. They really are the most amazing team and will always go the extra mile to give you exactly what you want and fit you in. You will not look back Services: Acne treatments, Eyelash extensions, Laser hair removal
Jan 8th, 2023

A lack of grace and sympathy when it comes to illness and cancellation. Appointment was booked for 9.15 Saturday morning and I fell ill with covid-like symptoms on the Fri late evening/early hours Sat morning. I was throwing up throughout the night and bedbound due to fever. I remembered early Sat morning that I had an appointment booked in so I messaged their fb page. I received a reply stating I wouldn't receive my deposit refund. I later rang the salon to check whether I'd paid in full and the therapist who originally dealt with my booking seemed unsympathetic towards my situation and simply said she'd need to talk to her manager. Understandably so, but her tone limited compassion which in turn made me feel stifled and hurt. I was so poorly that I just wanted to get off the phone so I could return to bed. I wish I didn't ring and I just wish I'd left it and not queried whether I'd paid in full because their reaction to my conversation was really bizzare and disappointing. I'd visited the salon a couple of times and never had to complain about conduct or service. I'm certainly not the type of person to complain but the way in which I was villainised and insulted via a public forum calls for a formal complaint. Soon after the conversation they posted a "cancellation reminder" on FB in which the content was both unprofessional and ill-informed. To top it off, at the end of their post they used the f*** o** emoji. It is quite shocking because even if they felt I was rude on the phone (they inferred this in their post) that it advocates such profanity. Imagine, if they did this in person... I mean they wouldn't be presenting themselves in the best light but because it's behind a screen, they think they can get away with it. I'm sure in their lifetime they've dealt with "rudeness", to which I know I wasn't, to think that this is how they deal with "difficult" situations. I used to work in retail for years and I dealt with various customers' complaints and I was taught that reacting with malice was not the way forward. Sometimes a sympathetic "sorry but you've lost your deposit, shall we try rearrange for a time when you feel better?" would have sufficed but they seemed very disgruntled that I had to cancel before my appointment without 72 hours notice. I couldn't help falling ill the night before... They need to realise that people are behind customers and sometimes a bit of compassion goes a long way. I will safely say, I'll never return to this establishment and I feel their unprofessional online conduct needs to be addressed. I actually don't mind losing the disposit - but won't I can't tolerate is unnecessary unprofessional conduct. I found their fb post almost slanderous and to go that fair rather than just call me back and have a conversation speaks volumes about their business. To post defamatory content about your customer (well ex-customer) tells your current clinetelle and potentially future customers more about your ethos than it does my inability to, quote your post "understand your policy". Even if they were met with, which I know I wasn't, to think that this is how they deal with something challenging. Their reaction simply represents them and their business. Swearing is an absolute no, no. I didn't swear at your member of staff so I don't feel customers (ex-customers) deserve that kind of treatment.
Nov 22nd, 2022