Snap PLC trading as Celebrity Cutouts

This company is the poster boy of BAD BUSINESS I made an order on Amazon and within 30 seconds phoned them up to change the order they were very pleasant no problem blah blah blah this morning I wake expecting my delivery only to see that these people had taken the money for the order I changed and tried to treat my requested change as a new order and collect more money after I already paid them 34. Am I wrong for expecting a company to change my order within 30 seconds of me making it, am I wrong when calling them in 30 seconds of my order expecting them to change my order, am I wrong expecting when calling them and speaking to a person and being assured that they can change my order believing that person? I was changing my order not canceling it so you were getting my money anyway so you didn't have to act so unscrupulous, if the person on the phone would of stated that I cannot change my order only make a new one there would be problem but they never ALL YOU HAVE DONE IS LOST A CUSTOMER FOR THE SAKE OF HAVING MY MONEY FOR 3 TO 4 WORKING DAYS.
Dec 26th, 2018

Around this time last year. I made two separate purchases off Ebay from celebrity cut outs, as I only came across the company and wanted both products. Though it cost me more buying and shopping both separately and not directly from their own website. I have got my full satisfactory out of both products. I will definitely recommend to everyone who has a massive fandom to shop here. Espiscally with Halloween coming very soon, you can make your wish come true and become your favourite celebrity. I loved every minute of dressing up as the lovely Camila Cabello last year.
Apr 21st, 2023

Amazing customer service! The parcel containing all the masks for our work Christmas Party went astray due to Royal Mail's strikes, so I contacted the company to chase. Sasha was incredibly helpful & responsive; she provided me with a new set of masks sent directly in time for our event. Very happy customer & would definitely recommend this Company and it's products.
Dec 17th, 2022

JOKE OF A COMPANY. DELIVER PARCELS TO A BUSINESS PREMISES ON A SUNDAY THAT ARE CLOSED AND THEN SAY THEY HAVE LEFT IT IN A SAFE PLACE!!!!!!!!!! NO PARCEL, BUT THEY ARE QUICK ENOUGH TO TAKE YOUR MONEY. AVOID AT ALL COSTS
Dec 31st, 2021

I ordered a lifesize cutout of Ainsley Harriot for my friend. He arrived the next day in all his glory. The expression on my friend's face when she unwrapped her present was priceless. I have never seen her so excited. It was such a joyful experience for us both. Ainsley is well built and perfectly formed and the cutout of him was too! Cannot recommend more highly. We'll be back, perhaps for Arnold Schwarzenegger!!
Jan 2nd, 2018