The Refinery at Regent's Place

Apr 23rd, 2023

Amazing place, great service. Fergal and Jesus make me feel like part of the fam. Highly recommended. Great food too.
Apr 18th, 2023

Nice ambiance, friendly staff, finger food was okay but wasn't halal and the staff owned up to that which was good.
Mar 30th, 2023

A pint of beer here is very expensive as it costs 6.70. Compare that to being able to get a pint for 3 in a Weatherspoons or Sam Smiths pub. On the other hand the atmosphere of the bar is modern and sleek, so can still work if you want a nice modern venue to have a drink in. Also the venue and toilets are clean.
Mar 29th, 2023

Unfortunately we had a bad experience at The Refinery and will not be visiting again. Myself and my husband arrived shortly before 2 large groups of guests. Straight away I noticed that their seemed to be only 1 waiter for the entire restaurant and therefore we waited prolonged periods of time for service. Despite ordering our drinks before the large groups, we recieved ours after they were served which seemed odd. Our starter of sourdough bread came with olive oil but no butter until we had to remind the waiter to bring it for us. Even simple things were forgotten, like my husband got a butter knife but I didnt. The wait for our main meal was even worse, despite being told by our waiter it would be 20-25 mins we waited for over 1 hour and finally I had to ask one of the staff to check on what was happening. The large groups had recieved their meals and a table of 2 next to us who also ordered their food at a similar time, had already finished their meal. What made it even worse was that when the food did finally arrive, I got my meal served first and my husbands came nearly 10-15 mins later which shouldnt have happened - they should have been served together. On top of that the chicken burger had been soooo overcooked that he couldnt even bite into or stick a fork in it as it was that hard. The outer coating was almost black and for a minute I even thought they had served a beef burger! The chef appeared to have hidden the error with melted cheese instead of re-firing the burger. It also arrived with no chips which was half of the meal! Although it was quickly rectified (which seemed odd since it had taken over 1 hour to serve a nearly burned hard burger to begin with and it was still missing the additional cheese my husband had ordered so instead he stuck a cold slice of cheese in the burger himself), our whole experience of what could have been a nice meal was ruined. We had come for an overnight visit to london and we had chosen the Refinery as our evening meal which we now thoroughly regret. Although we received an apology and (partial) discount, this was not good enough. It was completely unacceptable, and we should have probably walked out. The restaurant servers and chefs clearly cannot manage large groups with other small tables. It felt that the large groups became a priority over the smaller tables. The Refinery need to look into their service issues as well as whats going on in the kitchen because it is not up to standard. I will not visit again and definitely not recommend The Refinery to any family and friends.
Apr 18th, 2023