The Fragrance Shop
Hours
Chamber Rating
-
a agha
2 weeks ago, bought 2 oerfumes, ordered another for delivery in-store, was told it'd be there in 4 days by next Wed. Went to collect on Monday - told by staff there was nothing. Bought another perfume. Got a call from store next day saying my order was there all the time; staff made a mistake, & I could come any day to collect, and would get a couple samples as compensation (which I should ve had in any case as (1) have a membership (2) had bought a Givenchy, a Dior, a Paco Rabanne all brands they are promising free samples with (3) had made at least 250 worth of purchase in a week. Anyways, went in 4 days later, same staff who'd been unable to find my order said , " come in in 4 days, we don't have any free gifts right now." Poor service, poor staff training, poor communication. Zero PR Plus, it appears TFS make promises they can't or won't keep. Shame really.
Mar 15th, 2023 -
BiG Cheese
Flawless customer service. Would highly recommend. Thanks
Jan 6th, 2023 -
KevP6345
Lovely young lady served us today. Lots of knowledge and really friendly.
Jul 24th, 2022 -
adam boswell
Great service from jade
Jun 30th, 2022 -
Jamie Glenn
Good customer service and brilliant deals!
Aug 16th, 2021
Contact Info
- (152) 781-0401
Questions & Answers
Q What is the phone number for The Fragrance Shop?
A The phone number for The Fragrance Shop is: (152) 781-0401.
Q Where is The Fragrance Shop located?
A The Fragrance Shop is located at Unit 20 Evesham Walk, Redditch, eng B97 4EX
Q What is the internet address for The Fragrance Shop?
A The website (URL) for The Fragrance Shop is: http://www.thefragranceshop.co.uk/
Q What days are The Fragrance Shop open?
A The Fragrance Shop is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: 10:30 AM - 10:30 AM
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 9:00 AM
Q How is The Fragrance Shop rated?
A The Fragrance Shop has a 4.2 Star Rating from 37 reviewers.
Hours
Ratings and Reviews
The Fragrance Shop
Overall Rating
Overall Rating
( 37 Reviews )a agha on Google
2 weeks ago, bought 2 oerfumes, ordered another for delivery in-store, was told it'd be there in 4 days by next Wed. Went to collect on Monday - told by staff there was nothing. Bought another perfume. Got a call from store next day saying my order was there all the time; staff made a mistake, & I could come any day to collect, and would get a couple samples as compensation (which I should ve had in any case as (1) have a membership (2) had bought a Givenchy, a Dior, a Paco Rabanne all brands they are promising free samples with (3) had made at least 250 worth of purchase in a week.
Anyways, went in 4 days later, same staff who'd been unable to find my order said , " come in in 4 days, we don't have any free gifts right now."
Poor service, poor staff training, poor communication.
Zero PR
Plus, it appears TFS make promises they can't or won't keep.
Shame really.
BiG Cheese on Google
Flawless customer service. Would highly recommend. Thanks
KevP6345 on Google
Lovely young lady served us today. Lots of knowledge and really friendly.
adam boswell on Google
Great service from jade
Jamie Glenn on Google
Good customer service and brilliant deals!