Ladybird Insurance

Absolutely ridiculous Rude Hung up argumentative Racist in that refused to talk to a 73 year old that couldn't pronounce her g's and z's. Pulled up information that they should have questioned in the first place. All dealt with. If fact they were perfectly happy to take initial payment before they heard her accent due to her not having a modern phone. Disgraceful on so many levels. It's no surprise to see so many negative reviews. Insurance is risk assessment. Is anyone risk assessing lady bird. I feel let down on so many levels by their customer service and attitude and ability to assess risk.
Aug 2nd, 2022

They lose a star because it took me over 1 week trying to get through for an enquiry. Always 60+ in the queue and estimated over 2 hours no matter what time of each day I called. I got through eventually by selecting the sales option but was still 6 in the queue. My car was damaged andI wanted to know if it was covered but it took so long I sold it as it was! Insurance not there when I needed it.
Jun 29th, 2022

Jun 6th, 2022

Critical: Quality, Responsiveness
Apr 10th, 2021

Critical: Quality, Responsiveness, Value
Sep 29th, 2020