Oakley Veterinary Clinic - Caversham (Active Vetcare)

Excellent vets, caring and thoughtful all round
Apr 22nd, 2023

I had a very disappointing experience with Oakley Veterinary Practice recently. I entrusted them to handle my pet insurance claim, but was shocked to find out that they mishandled it and attempted to blame my insurance company for their mistake. This is unacceptable and unprofessional behaviour. Not only did they make errors in the claim, but they also failed to provide adequate coverage for my pet's hospital stay. Despite their mistakes, they did not offer to cover the additional costs or help us fix the problem, which left me feeling even more frustrated and disappointed. I am deeply disappointed with their lack of professionalism and would not recommend this veterinary practice to others. It is clear that they prioritise their own interests over their clients' well-being. I urge others to exercise caution when entrusting them with their pet's care and insurance claims.
Apr 7th, 2023

Mar 29th, 2023

Mar 10th, 2023

Lovely vets, my dogs check up was impeccable. Everything fully explained during the check up and a great debrief afterwards too
Feb 24th, 2023