Caversham Heights Post Office

The hours online are not the post office opening hours. Shop was open but they couldn't take my parcel as post office counter closes 1.5hrs earlier than advertised.
Apr 28th, 2023

Unusually refused to scan my pre-paid letters - only would have taken 2 minutes but said it was too busy. This was after I waited patiently in the queue and there was only one person behind me. Extremely rude and very poor service. Last time I shop or use the post office there... their loss - I was a regular customer.
Dec 21st, 2022

Never any problems. Would be even better if they extended opening hours.
Sep 22nd, 2022

This review is about the post office service they offer. My parcel was delivered on a Sunday, I went to collect it on Monday and they said it was not there. They kindly asked me to call Royal Mail. After one hour in the phone, Royal Mail confirmed that the parcel had been checked in in this location. I went back there to see if they hadnt checked properly (as my name is not an easy one to spell) and they accused me of thinking they had stolen the parcel and were really rude and not helpful at all. Ive opened a case to understand what has happened, but independently of the result, this is not the way of treating a customer :(
Jan 3rd, 2022

Very friendly and accommodating staff and usually no queues.
May 26th, 2021