Northumberland Avenue Post Office

Be aware! I send parcel from this post office to Poland. Lady in the window asked me about value of parcel, I said 10 value and lady said she put 50 value because of compensation of lost or damage. When parcel went outside of UK my parents have been asked pay duty 2 x more than was the real value of parcel just because lady put in post office 50 value not what I said. I didn't know that outside of UK you need to pay duty of value of the parcel if I will know I wouldn't let lady in office put this 50 value just because of cover. In post office they should have knowledge of duty if send parcel if not at least lady should be more understanding and at least say sorry for her mistake. Avoid!
Mar 5th, 2023

Very unhelpful I called early in the morning to get information before we all family travel long there to collect our document the lady who pick up the phone was telling call afternoon I am busy now and hang up the phone with a very rude attitude you guys are there to give a best service for costumer instead of just hanging the phone I called before Christmas as well same attitude
Dec 28th, 2022

They are very rude at this post office and not very helpful. I can appreciate they may be busy all the time but it doesnt give them the right to be blunt and unfriendly. On many occasions (before the strike) I have felt very uncomfortable and unwelcome using this post office, I will not use this post office again. Posted 3 parcel on different days and they have completely disappeared, not helpful on the phone and when I try to track them it basically doesnt recognise the barcode as ever being scanned. All they say is we have gave you a receipt, but it must not have been put into the system properly! They just rush and dont really give you the time of day. Very disappointed.
Dec 28th, 2022

Always helpful and friendly to me
Dec 18th, 2022

Friendly staff very helpful and polite would definitely use again
Nov 27th, 2022